Terms and Conditions

GENERAL

1. Our working days are Mondays to Fridays, excluding weekends and public holidays.
2. For sales enquiries, kindly email us at sales@3inute.com with your order number.
3. All transactions (emails and payment verifications) will be attended to within 1-2 working days.
   
   

PURCHASE AND DELIVERY

1. Kindly ensure that the correct product(s), size, colour and address have been entered prior to checking out. 3INUTE is not able to either amend any orders or consolidate orders, which were separately made once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.
2. Kindly ensure the full and correct address is stated. Orders with incomplete/incorrect address may result in lost or delayed mailed.
3. If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will not be made for orders where discount codes are not entered at point of purchase.
4. Orders will be shipped out within 1-3 working days (unless otherwise stated) upon payment verification. Kindly ensure all required information are submitted during the payment process to avoid any delays in mailing out your orders.
5. Mailing days include weekdays only, excluding weekends and public holidays.
6. Orders are shipped out according by order numbers, no combination of orders are allowed.
7. All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
8. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
9. Upon checking out your order, you will be directed to Paypal payment page. Please kindly make payment immediately via the Paypal popup page to secure your order.
10. All orders will automatically be cancelled if you leave the Paypal popup page. Payment made will NOT be synced with our server should you leave the popup page, this will result in your items being OOS. In the event where payment is made but items are OOS, there will strictly not be any refunds made. A store credit will be issued.

BACKORDERS

1. Please only join if you are comfortable with the wait and any unforeseen delays. 
2. Arrival time for different items differ and are usually stated under the individual items.
3. If backorder has closed but item(s) are still available, it means there are extras and you can proceed to cart out.
4. There may be delayed or cancelled backorders due to unforeseen circumstances such a delayed shipment, lack of fabric, insufficient stocks arrived etc. For delayed backorders, cancellations of orders are not applicable. For delayed/withdrawal/cancelled backorders, a store credit will be issued accordingly. There will strictly not be any cash refunds.
5. If other in-stock item(s) are placed together in the same order, all items will only be dispatched when the backorder item arrives. If you would like your in-stock item(s) to be dispatched first, kindly opt for a separate backorder shipping at checkout.
6. No emails will be sent for backorder updates unless otherwise stated. Kindly refer to the backorder updates from the web.
7. Kindly note that there may be slight colour differences for Backorder batches.
8. Kindly refer to the Backorder Status page for any updates on BO arrival.
9. There is strictly no refunds if one backs out of paid backorder.

MEASUREMENTS

1. Measurements stated may vary 0.5"-0.75" as items are all mass produced. In this case, it will not be considered as a defect and no exchanges will be accepted.
2. For printed items, please note that placement of prints may differ for every piece due to the cut of the fabric unless stated.
3. Colours shown may have slight variant on different screens as different tech devices have different specifications. Requests for exchange/return due to such reason will be rejected. 
4. For light coloured items, there may be slight small black thread dots which are not obvious and it will not affect the overall appearance, this will not be considered as a defect.
   
   

SALES

1. All sale item purchased are final sale and strictly cannot be returned, exchanged or refunded. 
2. Sale items cannot be combined with any other discounts, promotions, offers or coupons.
   
   

STORE CREDITS / VOUCHERS / DISCOUNT CODES POLICY

1. All store credits, discount codes and voucher codes are to be entered upon check out. To ensure that it has been utilized, please double check the final amount is correct before proceeding to the payment page.  
2. Birthday discounts are eligible on the first order of the birthday month per customer. 
3. Vouchers may only be used one at a time and cannot be combined.
4. Vouchers are non-exchangeable for cash and non-transferable.
5. The unused balance from the vouchers cannot be refunded.
6. Store credits has a 90 days expiry from date of issue unless otherwise stated.
7. Discount codes may or may not come with an expiry date. 
   
   

GIVEAWAYS

1. All giveaways organised are open to Singapore customers only, unless stated. 
2. 3INUTE reserved the rights to amend the terms of giveaway without prior notice.